Shipping policy
SHIPPING POLICY
Last updated: September 2, 2026
This Shipping Policy explains how orders placed with TALEM are processed, shipped, and delivered.
TALEM is operated by Perfevo LLC ("TALEM", "we", "us", or "our").
This Shipping Policy should be read together with our Terms of Service, Return, Refund & Cancellation Policy, and Privacy Policy.
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights that apply to you under the laws of your country or region.
1. ORDER PROCESSING
Orders are processed after successful payment authorization and any necessary order verification.
Processing times may vary depending on the product, order volume, personalization requirements, availability, destination, and other factors.
Personalized or customized products may require additional production time before shipment.
Estimated processing or production times may be displayed on the relevant product page, during checkout, or otherwise communicated to you.
Orders placed on weekends, public holidays, or outside normal business processing periods may begin processing on the next applicable business day.
Processing time is separate from shipping or transit time.
2. SHIPPING DESTINATIONS
We ship to destinations made available during checkout.
Available shipping destinations may change depending on product restrictions, carrier availability, legal requirements, sanctions, customs restrictions, or other operational considerations.
If we are unable to ship an order to your destination after the order has been placed, we will contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.
3. SHIPPING METHODS AND DELIVERY ESTIMATES
Available shipping methods and estimated delivery times are displayed during checkout where applicable.
Delivery dates and transit times are estimates unless we expressly guarantee a particular delivery date or applicable law provides otherwise.
Actual delivery times may vary due to factors including:
Carrier operations and delays.
Customs processing.
Weather conditions.
Public holidays.
High-volume periods.
Incorrect or incomplete delivery information.
Transportation disruptions.
Events outside our reasonable control.
Where mandatory consumer law establishes specific delivery obligations or deadlines, those requirements remain unaffected.
4. SHIPPING COSTS
Shipping costs, where applicable, are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, shipping method, product, package size or weight, and other relevant factors.
Any free-shipping promotion is subject to the conditions stated with that promotion.
5. SHIPPING ADDRESS AND CUSTOMER INFORMATION
You are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your:
Full name.
Street address.
Apartment, suite, or unit number where applicable.
City.
State, province, or region.
Postal or ZIP code.
Country.
Telephone number and email address where requested for delivery purposes.
If you discover an error in your shipping information, contact us as soon as possible at hello@talemgolf.com.
We will make reasonable efforts to update shipping information before fulfillment, but we cannot guarantee that changes can be made after an order has entered production, fulfillment, or shipment.
Nothing in this section limits rights you may have under applicable consumer law.
6. PERSONALIZED AND CUSTOMIZED PRODUCTS
Personalized and customized products may require additional production time before shipment.
Production estimates may vary depending on the type and complexity of personalization.
Customers are responsible for carefully reviewing personalization information before submitting an order.
Once production has begun, changes or cancellations may not be possible for personalized or customized products, subject to applicable law.
Please review our Return, Refund & Cancellation Policy for additional information regarding personalized and customized products.
7. ORDER TRACKING
Where tracking is available, tracking information will generally be provided after your order has shipped.
Tracking information may take some time to become active after a shipping label has been created or the shipment has been transferred to the carrier.
Carrier tracking information is provided by the applicable carrier and may occasionally experience delays or inaccuracies.
8. MULTIPLE SHIPMENTS
Products within the same order may occasionally be shipped separately.
If your order is divided into multiple shipments, you may receive separate shipping confirmations or tracking information for each shipment.
Where applicable, statutory delivery and withdrawal rights will be determined in accordance with applicable law.
9. INTERNATIONAL SHIPPING
International shipments may be subject to customs processing, import requirements, taxes, duties, brokerage charges, or other government-imposed fees.
Where required by applicable law, applicable charges or information regarding potential additional charges will be disclosed before purchase.
The treatment of taxes, duties, and import charges may depend on the destination, shipping arrangement, and information presented during checkout.
Customers are responsible for complying with lawful import requirements applicable to their destination.
We will not intentionally misrepresent the value, contents, origin, or other customs information relating to an order.
10. CUSTOMS DELAYS
International shipments may be inspected or delayed by customs or other government authorities.
Customs processing times are outside our direct control.
We will provide reasonable assistance with shipping information when appropriate, but we cannot control the timing or decisions of customs authorities.
Nothing in this section limits mandatory delivery or consumer rights that apply under applicable law.
11. RISK OF LOSS AND DELIVERY
Responsibility for loss or damage during transportation will be determined in accordance with applicable law.
For consumers in jurisdictions where the seller remains responsible until the goods are physically received by the consumer or a person designated by the consumer, including where applicable under EU/EEA consumer law, we will comply with those requirements.
We do not treat the transfer of a package to a carrier as automatically ending any responsibility that applicable consumer law places on us.
Different rules may apply where a consumer independently appoints a carrier that was not offered by us, to the extent provided by applicable law.
12. LOST PACKAGES
If tracking indicates that your package has not been delivered within a reasonable period, please contact us at hello@talemgolf.com.
We may investigate the shipment with the applicable carrier and request information reasonably necessary to locate the package.
Where we remain legally responsible for delivery and the package is confirmed lost, we will provide the remedy required by applicable law, which may include replacement or refund.
13. PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
Check the delivery location and surrounding area.
Check with other members of your household or building.
Check with reception, concierge, neighbors, or other persons who may have accepted the package.
Review any delivery photograph or carrier notification where available.
Contact the carrier where appropriate.
You may also contact us at hello@talemgolf.com so that we can review the situation.
Any responsibility for a disputed delivery will be determined according to the circumstances and applicable law.
14. DAMAGED SHIPMENTS
If an order arrives damaged, please contact us as soon as reasonably possible at hello@talemgolf.com.
Please provide your order number and, where appropriate, photographs of the product, packaging, shipping label, and damage.
We will review the issue and provide an appropriate remedy where required, which may include replacement, repair, or refund.
Your mandatory rights relating to damaged, defective, or non-conforming goods remain unaffected.
15. INCORRECT ITEMS
If you receive a product that is different from what you ordered, please contact us at hello@talemgolf.com.
We may request your order number and photographs or other information reasonably necessary to verify the issue.
Where we shipped the incorrect product, we will provide an appropriate remedy in accordance with applicable law.
16. UNDELIVERABLE OR RETURNED PACKAGES
A package may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or other delivery issues.
If a package is returned to us, we will review the circumstances and contact you where appropriate.
Additional shipping charges may apply to reshipment where the delivery failure resulted from incorrect information supplied by the customer or another circumstance for which the customer is responsible, to the extent permitted by applicable law.
This does not affect your rights where the delivery failure was our responsibility or where applicable law provides otherwise.
17. DELIVERY DELAYS
Occasional delays may occur because of carrier disruptions, customs processing, severe weather, natural disasters, labor disputes, transportation interruptions, government actions, unusually high order volumes, or other circumstances.
If we become aware of a significant delay affecting your order, we may provide updated information where reasonably possible.
Mandatory rights relating to delayed delivery remain unaffected.
18. ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel an order, submit a cancellation request through the self-service return and cancellation functionality where available or contact us at hello@talemgolf.com as soon as possible.
We cannot guarantee that an order can be changed or cancelled after production or fulfillment has begun.
Personalized or customized products may be subject to additional restrictions.
Customers with statutory cancellation or withdrawal rights retain those rights to the extent provided by applicable law.
Please review our Return, Refund & Cancellation Policy for complete information.
19. RETURNS AND REFUNDS
Shipping-related returns, refunds, cancellations, and withdrawal rights are governed by our Return, Refund & Cancellation Policy.
Where applicable law requires reimbursement of original standard delivery charges following a valid statutory withdrawal, we will comply with those requirements.
Additional delivery costs resulting from a customer's choice of a delivery method more expensive than our least expensive standard delivery option may not be refundable where permitted by law.
20. FRAUD PREVENTION AND ORDER VERIFICATION
We may review orders for fraud prevention, payment verification, sanctions compliance, address verification, or other legitimate security purposes.
In some cases, fulfillment may be temporarily delayed while an order is reviewed.
We may cancel or refuse an order where reasonably necessary because of suspected fraud, unauthorized payment activity, legal restrictions, sanctions requirements, or other legitimate reasons, subject to applicable law.
If an order is cancelled after payment has been collected, any amount owed will be refunded in accordance with applicable law.
21. PRIVACY
We process shipping, contact, order, and delivery information as described in our Privacy Policy.
Information necessary to fulfill and deliver your order may be shared with Shopify, fulfillment providers, carriers, logistics providers, customs authorities, payment providers, and other parties where necessary and permitted by applicable law.
Please review our Privacy Policy for additional information.
22. THIRD-PARTY CARRIERS
We may use third-party carriers and logistics providers to fulfill and deliver orders.
Although certain aspects of delivery are performed by third parties, the use of a third-party carrier does not exclude any responsibility that applicable law places on Perfevo LLC, the seller and operator of the TALEM store.
Carrier websites, tracking systems, and independently provided services may also be subject to the carrier's own terms and privacy practices.
23. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, we are not responsible for losses resulting solely from circumstances outside our reasonable control.
Nothing in this Shipping Policy excludes or limits liability or consumer rights that cannot legally be excluded or limited.
In particular, nothing in this policy eliminates any responsibility for delivery, damaged goods, non-conforming goods, refunds, or other remedies imposed on us by mandatory consumer law.
24. GOVERNING LAW AND CONSUMER RIGHTS
Except where mandatory applicable law provides otherwise, this Shipping Policy is governed by the laws applicable to Perfevo LLC in the State of Wyoming, United States, without regard to conflict-of-law principles.
If you are a consumer residing in the European Union, European Economic Area, United Kingdom, or another jurisdiction with mandatory consumer protections, this choice of law does not deprive you of protections provided by mandatory laws applicable to you.
Nothing in this Shipping Policy requires a consumer to waive any right, remedy, jurisdiction, or legal protection that cannot legally be waived.
25. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, Services, business operations, or applicable legal requirements.
The current version will be published on this page with an updated "Last updated" date.
Where applicable law requires additional notice regarding a material change, we will provide such notice as required.
26. CONTACT INFORMATION
If you have questions about shipping, delivery, tracking, or an order, contact us at:
TALEM
Operated by Perfevo LLC
2106 House Ave Suite 140
Cheyenne, WY 82001
United States
Email: hello@talemgolf.com