Refund policy
RETURN, REFUND & CANCELLATION POLICY
Last updated: September 18, 2026
We want you to be satisfied with your purchase. This Return, Refund & Cancellation Policy explains the conditions that apply to physical products, personalized or customized products, and digital products purchased from our store.
Orders placed at talemgolf.com are sold by Perfevo LLC under its brand TALEM.
Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.
1. PHYSICAL PRODUCTS
Unless an exception stated below applies, you may request a return of an eligible physical product within 14 days after delivery.
For change-of-mind returns, the item must be in new condition, unused and unworn where applicable, and returned with any original packaging, accessories, and documentation.
To request a return or cancellation, please use the return and cancellation request option available through your customer account or contact us using the contact information provided on our website.
Please do not send products back without first submitting a return request and receiving return instructions from us.
For eligible returns, we will provide a return shipping label that you can download and print. Eligible return shipping is provided at no cost to the customer.
We do not charge a restocking fee.
2. EUROPEAN UNION AND EEA CUSTOMERS: RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from an eligible distance purchase without giving a reason within 14 days, subject to applicable legal exceptions.
For purchases of goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods. Where multiple goods from a single order are delivered separately, the applicable period generally begins when the last eligible item is delivered.
You may exercise your right of withdrawal electronically through the return and cancellation function available from our store or customer account.
If you exercise a valid right of withdrawal, we will reimburse payments that we are legally required to reimburse, subject to applicable law and any permitted deductions. Refunds will be processed without undue delay and within the time limits required by applicable consumer law.
Any mandatory statutory rights available to EU/EEA consumers remain unaffected by the voluntary return terms described elsewhere in this policy.
3. CANCELLATIONS BEFORE FULFILLMENT
For eligible orders, you may submit a cancellation request before the relevant item has been fulfilled.
Cancellation requests can be submitted through the return and cancellation function available through your customer account.
Submitting a cancellation request does not guarantee cancellation if the order has already entered fulfillment or if a legal exception applies. Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.
4. PERSONALIZED AND CUSTOMIZED PRODUCTS
Products that are made to your specifications or are clearly personalized are generally not eligible for change-of-mind returns or cancellation after production has begun, where permitted by applicable law.
For consumers in the European Union or European Economic Area, the statutory right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalized.
This exception does not affect your rights if the product is defective, damaged, materially different from what was ordered, or if we made an error in the personalization.
Please carefully review all names, dates, spelling, sizing, colors, personalization details, and other information that you submit before placing your order. We are generally not responsible for errors resulting from incorrect information supplied by the customer.
If we make an error in producing your personalized product, or the product arrives damaged or defective, please contact us so that we can assess and resolve the issue.
5. DIGITAL PRODUCTS AND DIGITAL CONTENT
Different rules may apply to digital products and digital content because they can be supplied immediately and cannot normally be physically returned.
For consumers in the European Union or European Economic Area, where required by law, the statutory right of withdrawal for digital content not supplied on a tangible medium may cease after supply or performance has begun only where the customer has provided the required prior express consent to begin supply during the withdrawal period, acknowledged the resulting loss of the right of withdrawal, and the required confirmation has been provided.
Where those legal requirements have not been satisfied, any statutory rights available to the customer remain unaffected.
If digital content is defective, not supplied, or materially different from its description, please contact us. We will provide any remedy required under applicable consumer law.
Problems caused solely by third-party software, hardware, services, plugins, applications, or systems that were not represented by us as compatible with the digital product generally do not constitute a defect in the digital product itself. This does not limit any mandatory legal rights.
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible and provide your order number and relevant information or photographs where appropriate.
Returns are accepted for both defective and non-defective eligible products.
If the issue is our responsibility, we will provide the remedy required by applicable law, which may include replacement, repair, refund, or another appropriate solution. Where a return is required, we will provide the return shipping label at no cost to you.
7. ITEMS THAT CANNOT BE RETURNED
Certain products may be excluded from returns or the statutory right of withdrawal where permitted by law. These may include:
• Products made to your specifications or clearly personalized.
• Products that deteriorate or expire rapidly.
• Certain sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken.
• Certain digital content after the legal requirements for loss of the withdrawal right have been satisfied.
• Other products or services excluded from the right of withdrawal under applicable law.
Any exclusion applies only to the extent permitted by applicable law.
8. RETURN SHIPPING
Eligible physical product returns are accepted by mail.
After your return request is approved, we will provide you with return instructions and a return shipping label that you can download and print.
Eligible return shipping is provided at no cost to the customer.
Please use the return label and instructions provided by us. Products should not be returned to us without first receiving return authorization and instructions.
We recommend retaining proof of shipment until your return and refund have been completed.
9. ORIGINAL SHIPPING COSTS
Where required by applicable law, eligible original delivery charges will be reimbursed when you exercise a statutory right of withdrawal.
For EU/EEA consumers exercising the statutory right of withdrawal, reimbursement of delivery costs may be limited to the cost of our least expensive standard delivery method offered for the order. Additional costs resulting from choosing a more expensive delivery method may not be reimbursed where permitted by law.
For voluntary returns outside statutory withdrawal rights, original shipping charges are generally non-refundable unless otherwise stated or required by law.
10. REFUNDS
After we receive and inspect a returned product, where inspection is applicable, we will notify you regarding the status of your refund.
Approved refunds will normally be issued to the original payment method.
Approved refunds will be processed within 7 days after the returned product has been received and inspected.
We do not charge a restocking fee.
After we process a refund, additional time may be required for the refunded amount to appear in your account depending on your bank, card issuer, payment provider, and applicable payment network.
For EU/EEA consumers exercising a valid statutory right of withdrawal, refunds will be processed within the time limits required by applicable law. For returns of goods, where permitted by law, reimbursement may be withheld until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.
11. EXCHANGES
We do not currently offer direct exchanges.
If you would like a different size, variation, or product, you may return an eligible item in accordance with this policy and place a new order separately.
Your statutory rights regarding defective or non-conforming goods are not affected.
12. HOW TO REQUEST A RETURN, CANCELLATION, OR WITHDRAWAL
You can submit eligible return, cancellation, or withdrawal requests through the self-service return and cancellation function available from your customer account.
You may also contact us using the Contact page or the contact information published on our website.
Please include sufficient information to identify your order, such as your name and order number.
After an eligible return request is approved, we will provide return instructions and a downloadable return shipping label.
For EU/EEA consumers, use of our electronic withdrawal function is not intended to prevent you from exercising your withdrawal right through any other method permitted by applicable law.
13. CONTACT
If you have questions about returns, refunds, cancellations, withdrawals, or defective products, please contact us using the contact information provided on our Contact Information or Contact page.
14. CHANGES TO THIS POLICY
We may update this policy from time to time to reflect changes to our practices, products, or applicable legal requirements.
The version published on our website at the relevant time will apply, subject to any mandatory rights that cannot legally be limited or excluded.